Technologies such as the internet, software, hardware and communications have made the lives of travel agencies much easier for all types of business. Technology has brought efficiency, flexibility, customer experience, business opportunities to meet a wide range of needs, rapid development of new products or services, traveler information and new entrants.
Past technology needs to exist as a historical study of the future, now that the world is changing faster than before, nothing has changed compared to what will happen in the next 20 years, and to address business opportunities, tourism organizations need to keep pace with change and anticipate the future of “Era of The new “Infostrialization”, in which society and economic change transforms us from an industrial society to a knowledge society.
Information is now available to everyone, but relevant and systematic information, mixed with the wisdom and service behind it, is where the extra value needs to be brought to the traveler according to specific needs and how those travelers want to see, buy and hear. Technology as a driver of change will bring the internet everywhere (to people and things), mobility, monitoring of individual / community activity and especially: forecasting statistics that will affect new fragmentation opportunities and business models.
What does the future of travel have to do with the tourism industry, especially with traditional agencies, business agencies and online travel agencies?
The tourism industry is moving rapidly from road patterns to web / mobile history where data is recorded, stored and analyzed to meet individual needs. The future of the connected travel will be based on the following FOUR S combination:
Organized data: not only captures data (video, voice…) around the world from multiple sources (content, transactions, social media, mobile devices, sensors) but also sets up structured data suitable for integration with business purposes. And being able to manage data that is not built in the same way.
Speed: the amount of relevant data must arrive in real time. Speed to meet customer needs is key, from a variety of angles: real-time data, quick response, quick shopping, instant communication nabantu everything fast!
Service: a separate service focused on improving the customer experience – from digital self-service to all human service and the economic value added after that series.
Sage: In-depth customer information will be required through analytics, use of customer analytics analytics and solutions in asset use to maximize customer growth, profitability and experience. Technology, which transforms our professional life and our own, will be the heart of change in uniting these FOUR S’s to achieve not only a connected travel future but a more connected travel world than different players, where “Next Gen-Tech Travel Agents” will continue to play a key role.
Time-saving and service-enhancing services will be the keys to the future of travel agencies (1) in the entire process of travel from planning to sharing, that saving time will be in planning, searching, booking, travel time, cost management, post-travel experience, etc. . and (2) Traveler comparisons require based on the profile and forecasts of smart predictive predictions that must be submitted prior to the traveler’s need.
To provide such value to the traveler, it will require the integration of a provider that provides fast data (structured and unstructured), customer data, customer speculation statistics, which will allow a unique and differentiated service to enhance customer knowledge and reliability. Technology will be the key to integrating the targeted elements needed to build a platform and increase access for traveler anywhere, anytime, on any device.